“The symptoms I was experiencing before the surgery were neck pain radiating down through my chest, headaches, loss of sensation in my arms and legs, and dizziness upon turning my head.”

I feel like a completely new person now. Before surgery, my quality of life was continuing to go downhill. Now, with every passing day, I continue to feel better.

We were referred to Dr. Jenkins from other doctors I was seeing at Mount Sinai. From the first time we called, I explained what was going on and the staff was extremely quick in making an appointment, allowing us to visit Dr. Jenkins the following day. From that first visit, Dr. Jenkins got the ball rolling. Dr. Jenkins consulted with many other doctors, ensuring that we were able to get an accurate and quick diagnosis. When an answer was found, Dr. Jenkins educated us on the pros and cons of surgery and ensured we understood that nothing is set in stone regarding surgery.

Dr. Jenkins is down to earth and tells you what is wrong and what can be done. Next, Dr. Jenkins and his staff were caring up to the point of surgery. When complications arose, Dr. Jenkins and Sarah visited us after normal operating hours in the emergency room on a Friday night. Next, Dr. Jenkins remained in contact with the emergency room doctors until midnight.

After surgery, both Dr. Jenkins and Sarah were extremely courteous and supportive to both me and my family. While I was of course not present, my family stated Dr. Jenkins met with them immediately after surgery, brought them up to where I was, and again met with them before he went home. Post-op, Dr. Jenkins and Sarah have been extremely responsive and helpful.

I like that Dr. Jenkins is not full of promises. In the past, I have met with doctors who tell you they know they will fix everything. Dr. Jenkins on the other hand believed he could fix everything, but he said he doesn’t know for sure. Therefore, we weren’t filled with false hope, we were filled with realistic hope. Also, I have never had a doctor visit me post-op and take me out walking, etc. That personal relationship is something that my family and I felt is rare with doctors.

Before surgery, I was unable to work a full week, and of course, unable to fly, exercise, and truly enjoy life. Post-op, I will be getting back to my hobby of flying, back to work, back to exercising, hiking, and simply will be getting my life back.

The overall experience has truly been the best we have ever had. The Mount Sinai team, from the first day of meeting Dr. Rucker, has been amazing. We have been unfortunate enough to go through this three times. This time around was truly a good experience. During my stay, everyone from the maintenance staff working in my room, to the nurses, to the doctors were outstanding. I would recommend Mount Sinai, and Dr. Jenkins, to anyone who is in need of the help he offers.